Hoshin SpaceLegal

End User Terms of Service

Effective: May 3, 2026·Last updated: May 3, 2026

These terms govern your relationship with the Hoshin Space platform as an end user. They do not replace or modify any service agreement you have with the business that serves you. If you have questions about a specific job or charge, contact the business directly first.

1. Who These Terms Apply To

These End User Terms of Service ("End User Agreement") apply to you as an individual or household customer ("End User" or "you") of a service business ("Service Provider") that uses the Hoshin Space platform ("Platform"), operated by Saldana Tech LLC d/b/a Hoshin Space ("Hoshin Space," "we," or "us").

You become subject to this End User Agreement when a Service Provider adds your contact information, payment method, or service bookings to the Platform on your behalf, or when you interact with a booking page, receipt, or communication generated by the Platform.

IMPORTANT: Hoshin Space is a software platform. We are not the business that performs services for you. All service-related questions, complaints, refund requests, and disputes should be directed to your Service Provider first.

2. What Hoshin Space Does

Hoshin Space provides software tools that allow Service Providers to:

  • Store your contact information (name, email, service address) to manage their customer relationships.
  • Schedule one-time or recurring service appointments on your behalf.
  • Securely save a payment method on file so the Service Provider can charge you after a job is completed.
  • Process payments and send you email receipts after a completed service.

Hoshin Space does not employ the individuals performing services at your home or location. We do not set the price of services, determine their quality, or guarantee the work performed by any Service Provider.

3. Your Information on the Platform

3.1 Information Stored on Your Behalf

When a Service Provider enrolls you as a client, the following information may be stored in the Platform:

  • Your name, email address, and service address(es).
  • A tokenized payment method (credit or debit card) stored securely by Stripe, Inc. — Hoshin Space does not store raw card numbers.
  • Service history, job notes, and scheduling information entered by the Service Provider.

3.2 How Your Information Is Used

Your information is used by Hoshin Space solely to provide the Platform to your Service Provider. Specifically:

  • To enable the Service Provider to schedule and manage your appointments.
  • To process payments when a job is marked complete by the Service Provider.
  • To deliver transactional emails (booking confirmations, receipts, cancellation notices) to your email address on file.
  • To comply with legal and regulatory obligations.

Hoshin Space does not sell your personal information to third parties, use it for advertising, or share it with parties other than your Service Provider and payment processors necessary to operate the Platform.

3.3 Data Shared with Stripe

Payment processing is handled by Stripe, Inc. Your payment card information is transmitted directly to Stripe and tokenized. By having a card saved on file through the Platform, you agree to Stripe's Privacy Policy (stripe.com/privacy). Hoshin Space does not have access to your full card number, CVV, or other sensitive payment credentials.

3.4 Privacy Policy

For full details on how Hoshin Space collects, uses, and protects your information, please review the Hoshin Space Privacy Policy at [INSERT URL].

4. Payment Authorization

4.1 Card on File Authorization

By providing a payment method to your Service Provider for storage in the Platform, you authorize the Service Provider to charge that payment method for services rendered, in the amount agreed upon between you and the Service Provider.

4.2 Recurring Charges

If you have enrolled in a recurring service with your Service Provider (e.g., weekly cleaning, bi-weekly lawn care), you authorize the Service Provider to charge your payment method on file automatically each time a recurring job is marked complete. You may revoke this authorization at any time by contacting your Service Provider directly.

4.3 Receipts

Hoshin Space will send an automated email receipt to the email address on file each time a charge is processed. If you believe a charge is incorrect, contact your Service Provider immediately.

4.4 Hoshin Space Is Not the Merchant of Record

All charges on your statement will appear under your Service Provider's name, not Hoshin Space. Hoshin Space is not the seller of the services you receive and is not the merchant of record for your transactions.

4.5 Failed Payments

If a payment fails, your Service Provider will be notified. Hoshin Space is not responsible for rescheduling services or managing payment retry arrangements. That is handled directly between you and your Service Provider.

5. Disputes and Refunds

5.1 Service Disputes

All disputes regarding service quality, missed appointments, pricing disagreements, or refund requests must be raised directly with your Service Provider. Hoshin Space has no authority to issue refunds on behalf of a Service Provider, rebook appointments, or adjudicate service quality disputes.

5.2 Billing Errors

If you believe you have been incorrectly charged through the Platform, you should:

  • First, contact your Service Provider directly using the contact information on your receipt or booking confirmation.
  • If your Service Provider is unresponsive or unable to resolve the issue within a reasonable time, you may contact Hoshin Space at support@hoshinspace.com. We will assist in identifying the source of the error.
  • If the issue remains unresolved, you have the right to dispute the charge with your card issuer under applicable card network rules.

5.3 Chargebacks

Hoshin Space cooperates with card issuers in the event of a chargeback dispute and will provide relevant transaction records. Excessive or fraudulent chargebacks may result in your Service Provider being unable to continue accepting card payments for future services.

6. Email Communications

By having your email address stored in the Platform, you consent to receive the following transactional communications from Hoshin Space on behalf of your Service Provider:

  • Appointment confirmation and reminder notices.
  • Job completion notifications and payment receipts.
  • Cancellation or rescheduling notices initiated by the Service Provider.

These transactional emails are not marketing communications and are necessary for the Platform to function. If you wish to update or remove your email address from the Platform, contact your Service Provider directly.

Hoshin Space will not send you promotional or marketing emails without your separate, explicit consent.

7. Your Rights Regarding Your Data

Depending on your location, you may have the following rights with respect to your personal information stored in the Platform:

  • Access: Request a copy of the personal information your Service Provider has stored about you in the Platform.
  • Correction: Request that inaccurate information be corrected.
  • Deletion: Request that your information be deleted from the Platform, subject to legal retention obligations and your Service Provider's records requirements.
  • Portability: Request your data in a portable format where technically feasible.

To exercise these rights, contact your Service Provider directly, as they control your data within the Platform. You may also contact Hoshin Space at privacy@hoshinspace.com for Platform-level data requests.

8. Prohibited End User Conduct

If you access any customer-facing portion of the Platform (such as a booking portal or payment page), you agree not to:

  • Provide false, inaccurate, or misleading personal or payment information.
  • Initiate fraudulent chargebacks or payment disputes on legitimate charges.
  • Attempt to access, interfere with, or disrupt the Platform, its servers, or networks.
  • Use the Platform for any unlawful purpose.

9. Disclaimers

HOSHIN SPACE PROVIDES THE PLATFORM AS A TECHNOLOGY TOOL FOR SERVICE PROVIDERS. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING:

  • THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY ANY SERVICE PROVIDER.
  • THE ACCURACY OF SCHEDULING, PRICING, OR SERVICE DESCRIPTIONS ENTERED BY A SERVICE PROVIDER.
  • THE SUITABILITY OF ANY SERVICE PROVIDER FOR YOUR NEEDS.

YOUR SERVICE RELATIONSHIP IS SOLELY WITH YOUR SERVICE PROVIDER. HOSHIN SPACE IS NOT RESPONSIBLE FOR ACTS OR OMISSIONS OF ANY SERVICE PROVIDER.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOSHIN SPACE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

  • SERVICES PERFORMED OR NOT PERFORMED BY YOUR SERVICE PROVIDER.
  • UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION BY THIRD PARTIES.
  • ERRORS, DELAYS, OR INTERRUPTIONS IN THE PLATFORM.
  • ANY CHARGE MADE BY YOUR SERVICE PROVIDER THROUGH THE PLATFORM.

IN NO EVENT SHALL HOSHIN SPACE'S TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED U.S. DOLLARS ($100.00). SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON LIABILITY FOR PERSONAL INJURY OR CONSUMER PROTECTION CLAIMS. IN SUCH JURISDICTIONS, THESE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

11. Governing Law and Disputes

This End User Agreement is governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under this Agreement that cannot be resolved informally shall be subject to binding arbitration in Austin, Texas, under the rules of the American Arbitration Association. CLASS ACTION WAIVER: You agree to resolve disputes individually and waive any right to bring or participate in a class or representative action against Hoshin Space.

Nothing in this Section limits your right to dispute a charge with your card issuer under applicable payment network rules.

12. Changes to These Terms

Hoshin Space may update this End User Agreement from time to time. When material changes are made, we will update the "Last Updated" date at the top of this document. If you receive Platform-generated emails, we may notify you of material changes via email. Continued receipt of Platform services after the updated effective date constitutes acceptance of the revised terms.

13. Contact Information

If you have questions about these terms, a charge you received, or your personal data:

  • For service questions: Contact your Service Provider directly (see your booking confirmation or receipt).
  • For billing errors or Platform questions: support@hoshinspace.com
  • For data and privacy requests: privacy@hoshinspace.com
  • For all other inquiries: Hoshin Space c/o Saldana Tech LLC | [Address pending — contact legal@hoshinspace.com]

Hoshin Space (Saldana Tech LLC) | support@hoshinspace.com | hoshinspace.com