Platform Terms of Service

Effective: May 3, 2026·Last updated: May 3, 2026

These Platform Terms of Service ("Agreement") constitute a legally binding contract between Saldana Tech LLC, doing business as Hoshin Space ("Hoshin Space," "we," "us," or "our") and the business or individual ("Customer," "you," or "your") accessing or using the Hoshin Space platform, software, and services (collectively, the "Platform").

BY CLICKING "I AGREE," COMPLETING REGISTRATION, OR USING THE PLATFORM, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. Definitions

As used in this Agreement:

"Platform" means the Hoshin Space web application, APIs, and related services used for client management, job scheduling, and payment processing.
"Customer" means the business or individual who subscribes to the Platform.
"End Clients" means the customers of the Customer whose data is entered into the Platform.
"Stripe" and "Stripe Connect" means the third-party payment processing services provided by Stripe, Inc., subject to Stripe's own terms of service.
"Subscription" means the recurring paid access plan (Starter or Pro) selected by Customer. References to the legacy "Basic" plan in historical disclosures refer to the same Starter tier.
"Customer Data" means all data submitted by Customer or End Clients through the Platform.

2. Platform Access and License

2.1 Grant of License

Subject to this Agreement and payment of applicable fees, Hoshin Space grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for Customer's internal business operations during the Subscription term.

2.2 Restrictions

Customer shall not, and shall not permit any third party to:

Resell, sublicense, or provide access to the Platform to third parties as a standalone product.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
Modify, adapt, translate, or create derivative works based on the Platform.
Remove or alter any proprietary notices, labels, or marks on the Platform.
Use the Platform to develop a competing product or service.
Access the Platform by automated means (bots, scrapers) without prior written consent.

2.3 Account Responsibility

Customer is responsible for maintaining the confidentiality of account credentials and for all activities that occur under the account. Customer must notify Hoshin Space immediately at support@hoshinspace.com upon becoming aware of any unauthorized use.

3. Subscriptions, Fees, and Payment

3.1 Subscription Plans

The Platform is offered under the following subscription tiers:

Starter Plan: $29.00 per month — core ops tools, including unlimited clients and services, one-off job scheduling, card-on-file billing via Stripe, automated charge and PDF receipt on job completion, and email appointment reminders 24 hours before each booking.
Pro Plan: $59.00 per month — everything in Starter plus recurring subscriptions (standing weekly, biweekly, or monthly bookings auto-materialized for a 60-day rolling window) and SMS appointment reminders delivered via Twilio.
Free Trial: 14-day free trial available to new Customers. No credit card required to start. During the trial, Customer has access to all Pro-tier capabilities so the full product can be evaluated. At trial end, Customer must elect a paid plan to continue access.
Introductory Pricing (Starter only): When Hoshin Space offers an introductory promotion, new Starter subscribers are billed $10.00 per month for the first three (3) billing cycles immediately following the free trial, after which monthly billing transitions to the standard $29.00 rate. The promotion applies only to the Starter Plan, only to new subscribers, and only when explicitly disclosed at checkout. Pro Plan subscriptions are not eligible for introductory pricing. Hoshin Space may modify or discontinue the introductory promotion at any time; subscribers already enrolled in the promotion at the time of any change retain the promotional rate for the remainder of their three-month introductory period.

3.2 Billing

Subscriptions are billed monthly in advance. Customer authorizes Hoshin Space to charge the payment method on file on each renewal date. Fees are non-refundable except as expressly stated in this Agreement or required by applicable law.

3.3 Payment Processing Fees

Hoshin Space does not charge per-transaction fees beyond the Subscription. All payment transactions processed through the Platform are subject to Stripe's standard processing fees (currently 2.9% + $0.30 per transaction). These fees are charged by Stripe and are separate from Hoshin Space subscription fees.

3.4 Revenue Split

As of the effective date of these Terms, Hoshin Space takes 0% on every appointment. The only money Hoshin Space collects from Customer is the monthly Subscription fee in §3.2; per-transaction fees beyond Stripe's processing charge in §3.3 are zero.

Direct bookings — meaning charges made by Customer against End Clients that Customer has sourced independently and added to the Platform — are processed at the full transaction amount, less only Stripe’s standard processing fees. Hoshin Space takes no platform cut from direct bookings, and the entire net charge is routed to Customer’s connected Stripe account.

When and if Hoshin Space activates its public marketplace, a 5% platform fee will apply solely to transactions sourced through that marketplace (i.e., where the End Client was introduced to Customer by Hoshin Space). The marketplace is not currently active. Customer will be given advance notice and an opportunity to review revised terms before any 5% fee becomes effective on Customer’s account, and the fee will never apply retroactively to direct bookings or to End Clients Customer onboarded independently.

3.5 Price Changes

Hoshin Space reserves the right to modify subscription pricing with 30 days' advance written notice to Customer. Continued use of the Platform after such notice constitutes acceptance of the new pricing.

3.6 Taxes

Customer is responsible for all applicable taxes, levies, or duties imposed by taxing authorities. Hoshin Space will collect such taxes where required by law.

4. Payment Processing and Stripe Connect

4.1 Third-Party Payment Processor

Payment processing services on the Platform are provided by Stripe, Inc. By enabling payment features, Customer agrees to be bound by the Stripe Services Agreement and Stripe Connected Account Agreement, as amended by Stripe from time to time. Customer must complete Stripe's onboarding and identity verification to receive payouts.

4.2 Customer Responsibility for Payments

Customer is solely responsible for the accuracy of charges, valid authorization to charge End Clients, and compliance with all applicable payment card network rules. Hoshin Space is not a party to any transaction between Customer and End Clients.

4.3 Card Storage

The Platform is designed so that Hoshin Space does not store payment card data. Card information entered by Customer for End Clients is tokenized and stored by Stripe. Customer agrees not to attempt to extract, log, or store raw card data through the Platform.

4.4 Disputes and Chargebacks

Customer is solely liable for chargebacks, refunds, and payment disputes initiated by End Clients. Hoshin Space may, at its discretion, deduct amounts owed from future payouts or invoice Customer for unrecovered chargeback losses.

4.5 Payout Schedule

Payout timing is determined by Stripe and Customer's Stripe account settings. Hoshin Space does not guarantee any specific payout timeline and is not liable for delays caused by Stripe or banking institutions.

5. Customer Data and Privacy

5.1 Ownership

Customer retains all ownership rights to Customer Data. Hoshin Space claims no ownership rights over Customer Data and does not sell Customer Data to third parties.

5.2 License to Customer Data

Customer grants Hoshin Space a limited, non-exclusive license to access, process, transmit, and store Customer Data solely as necessary to provide and improve the Platform and as described in the Hoshin Space Privacy Policy.

5.3 End Client Data

Customer represents and warrants that it has obtained all necessary consents and permissions from End Clients to collect, upload, and process their personal information (including email addresses, physical addresses, and payment details) through the Platform.

5.4 Data Security

Hoshin Space implements commercially reasonable technical and organizational security measures to protect Customer Data. However, Hoshin Space does not guarantee that unauthorized access, breaches, or data loss will never occur. Customer is encouraged to maintain independent backups of critical business data.

5.5 Privacy Policy

Use of the Platform is also governed by the Hoshin Space Privacy Policy, incorporated herein by reference and available at [INSERT URL].

6. Prohibited Uses

Customer agrees that it will NOT use the Platform to:

Engage in any unlawful, fraudulent, or deceptive activity, including processing fraudulent transactions or submitting false End Client information.
Violate any applicable local, state, national, or international law or regulation, including consumer protection, data privacy, anti-money laundering, or payment card industry regulations.
Transmit any material that is defamatory, obscene, threatening, harassing, or otherwise objectionable.
Introduce viruses, malware, spyware, ransomware, or any other malicious code into the Platform.
Circumvent, disable, or interfere with security features or access controls of the Platform.
Use the Platform for any business or service category that Stripe designates as prohibited or restricted under its Restricted Business policy.
Impersonate any person or entity, or misrepresent affiliation with any person or entity.
Harvest or collect personal data from the Platform for purposes other than Customer's own business operations.
Use the Platform to operate any business that facilitates illegal services, gambling, adult content, or regulated financial products without required licensure.

Violation of this Section may result in immediate suspension or termination of Customer's account without notice or refund.

7. Intellectual Property

7.1 Platform Ownership

The Platform, including all software, designs, text, graphics, interfaces, and underlying technology, is the exclusive property of Hoshin Space and its licensors, protected by applicable intellectual property laws. No rights are granted except as expressly set forth in this Agreement.

7.2 Feedback

If Customer provides suggestions, ideas, or feedback regarding the Platform ("Feedback"), Customer grants Hoshin Space a perpetual, royalty-free, worldwide license to use such Feedback for any purpose without obligation or compensation to Customer.

8. Term and Termination

8.1 Term

This Agreement commences on the date Customer creates an account and continues until terminated by either party in accordance with this Section.

8.2 Termination by Customer

Customer may cancel its Subscription at any time through account settings or by contacting support@hoshinspace.com. Cancellation is effective at the end of the current billing period. No pro-rated refunds are issued for mid-period cancellations unless required by applicable law.

8.3 Termination by Hoshin Space

Hoshin Space may terminate or suspend Customer's access to the Platform:

Immediately and without notice if Customer breaches Section 6 (Prohibited Uses), engages in fraudulent activity, or causes harm to the Platform or other users.
With 30 days' written notice for any other material breach of this Agreement that Customer fails to cure within 15 days of receiving notice.
With 30 days' written notice if Hoshin Space discontinues the Platform or a material component thereof.
Immediately if required by law, court order, or at the direction of a regulatory authority.

8.4 Effect of Termination

Upon termination: (a) all licenses granted hereunder immediately cease; (b) Customer must cease all use of the Platform; (c) Hoshin Space will make Customer Data available for export for 30 days following termination, after which Hoshin Space may delete Customer Data in accordance with its data retention policy; (d) all outstanding fees become immediately due.

8.5 Survival

Sections 5 (Customer Data), 6 (Prohibited Uses), 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 12 (General Provisions) survive any termination of this Agreement.

9. Disclaimers of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOSHIN SPACE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR DATA ON THE PLATFORM.

HOSHIN SPACE DOES NOT WARRANT THAT THE PLATFORM WILL MEET CUSTOMER'S REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED. CUSTOMER ASSUMES ALL RISK ASSOCIATED WITH USE OF THE PLATFORM.

10. Limitation of Liability

10.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOSHIN SPACE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF HOSHIN SPACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Aggregate Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOSHIN SPACE'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER ARISING OUT OF OR RELATED TO THIS AGREEMENT — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY CUSTOMER TO HOSHIN SPACE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

10.3 Exceptions

The limitations in this Section do not apply to: (a) Customer's obligation to pay fees; (b) Customer's indemnification obligations; (c) damages arising from Customer's gross negligence or willful misconduct; or (d) liability that cannot be excluded under applicable law.

10.4 Essential Basis

The parties acknowledge that the limitations in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. Hoshin Space would not have entered this Agreement without these limitations.

11. Indemnification

Customer agrees to defend, indemnify, and hold harmless Hoshin Space and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Customer's use of the Platform in violation of this Agreement or applicable law.
Customer's business operations, including disputes with End Clients.
Customer's failure to obtain required consents from End Clients.
Any transactions processed through Customer's account, including chargebacks and disputes.
Customer's breach of any representation, warranty, or obligation under this Agreement.

12. General Provisions

12.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Dispute Resolution

The parties agree to attempt to resolve any dispute informally by contacting the other party. If not resolved within 30 days, any dispute shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Austin, Texas. Each party bears its own arbitration costs. CLASS ACTION WAIVER: NEITHER PARTY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

12.3 Entire Agreement

This Agreement, together with the Privacy Policy and any Order Forms or Subscription confirmations, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, and understandings.

12.4 Amendments

Hoshin Space may update this Agreement from time to time. Material changes will be communicated via email or in-Platform notice at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance.

12.5 Assignment

Customer may not assign this Agreement or any rights hereunder without Hoshin Space's prior written consent. Hoshin Space may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any unauthorized assignment is void.

12.6 Severability

If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12.7 Waiver

Failure by either party to enforce any provision of this Agreement shall not be construed as a waiver of the right to subsequently enforce that provision.

12.8 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, government action, cyberattacks on third-party infrastructure, or telecommunications failures.

12.9 Notices

Notices under this Agreement shall be in writing and sent to Customer at the email address on file, and to Hoshin Space at: legal@hoshinspace.com. Notices are deemed received 24 hours after email transmission.

12.10 No Third-Party Beneficiaries

This Agreement is for the sole benefit of the parties and their permitted successors and assigns. Nothing herein creates any rights in any third party, including End Clients.

Beta Program

The Platform is currently offered as a beta release. Customer acknowledges that during the beta period:

Features, pricing, and service levels may change without prior notice.
The Platform may contain defects or experience downtime, and Hoshin Space makes no uptime or service-level commitments.
Hoshin Space may collect additional usage data to improve the Platform; such data is handled per the Privacy Policy.
Hoshin Space may, at its sole discretion, modify, suspend, or discontinue any beta feature without liability.
Notwithstanding any other provision, Hoshin Space's aggregate liability arising from Customer's beta use is limited to the fees actually paid by Customer in the prior three (3) months, or USD $100, whichever is greater.

Customer's continued use of the Platform during the beta period constitutes acceptance of these beta terms.

Acknowledgment

By accessing or using the Hoshin Space Platform, Customer acknowledges having read, understood, and agreed to these Platform Terms of Service.

Hoshin Space (Saldana Tech LLC) | support@hoshinspace.com | hoshinspace.com